B2B Customer Service Specialist (Fixed-Term)

Techtronic Industries EMEA; Marlow; On-site; GBP 22,000 - 28,000; Full time

Job summary

Techtronic Industries (TTI) is seeking a highly organised Customer Services Agent on a fixed-term contract until end of September 2027 to support our busy B2B environment in the UK.

The role focuses on processing and administering customer orders in SAP and Salesforce, handling high volumes, and ensuring data accuracy in line with internal procedures and customer requirements. Strong data entry, communication, and collaboration with internal teams are essential.

Qualifications

• Previous experience in a B2B Customer Service role is beneficial.
• Strong data entry experience and accuracy in a process-driven environment.

Responsibilities

• Process and manage a high volume of customer orders, including FOC and single-line orders.
• Monitor order queues and prioritise workload to meet service levels.
• Interact with customers by phone, email or in person.
• Follow SOPs and customer vendor policies for orders.
• Respond to general and order-specific enquiries promptly.
• Provide pricing and delivery information.
• Gather information to handle product and service enquiries.
• Organise workflow to meet customer timeframes.
• Log enquiries and actions taken for traceability.
• Suggest improvements to the customer service process.
• Coordinate with Sales, Planning, Logistics and After-Sales Support.

Skills

Data entry

CRM systems

MS Office

SAP knowledge

Customer service

Communication skills

Time management

Attention to detail

Tools

Salesforce

Microsoft Excel

SAP

Job description

Techtronic Industries (TTI) is seeking a highly organised Customer Services Agent on a fixed-term contract until end of September 2027 to support our busy B2B environment in the UK.

The role focuses on processing and administering customer orders in SAP and Salesforce, handling high volumes, and ensuring data accuracy in line with internal procedures and customer requirements. Strong data entry, communication, and collaboration with internal teams are essential.