Customer Service Representative (12-Month Fixed Term)

NEUTRIK AG; Hook; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Structured onboarding

Supportive workplace

International product distribution

Modern Hook office

Competitive package: £30,000 base +绩绩

Job summary

Neutrik (UK) Ltd. is seeking a Customer Service Representative to join our Hook team on a 12-month fixed-term contract (covering maternity/parental leave). You will handle inbound enquiries, process orders, and maintain accurate customer records for our B2B clients, using SAP and Salesforce.

Strong English communication and a customer-centric mindset are essential. Key responsibilities include resolving queries, maintaining KPI service levels, and contributing ideas to improve the customer

Qualifications

• Proven B2B customer-facing or client support experience.

Responsibilities

• Serve as main point of contact for existing and prospective B2B clients via phone and written correspondence.
• Process customer orders, manage account records, and keep data updated using SAP and Salesforce.
• Respond to client enquiries efficiently, troubleshoot order issues, and resolve customer complaints with empathy and accuracy.
• Ensure high standards of customer satisfaction while adhering to KPI service levels.
• Provide feedback and suggestions to continually improve the customer experience.

Skills

SAP ERP

Salesforce CRM

MS Office

Job description

Customer Service Representative (12-Month Fixed Term)

Are you a skilled customer service professional? We are looking for an efficient, detail-orientated Customer Service Representative to join our team in Hook on a 12-month fixed-term contract (covering maternity/parental leave). In this role, your key priority will be delivering excellent support to our B2B customers—handling incoming enquiries, managing orders, and ensuring high-quality service through every interaction.

What You’ll Do

• Customer Interaction: Serve as a friendly, professional main point of contact for existing and prospective B2B clients via phone and written correspondence.
• Order & Account Management: Process customer orders, manage account records, and keep data updated using SAP and Salesforce.
• Query & Complaint Resolution: Respond to client enquiries efficiently, troubleshoot order issues, and resolve customer complaints with empathy and accuracy.
• Service Quality: Ensure high standards of customer satisfaction while consistently adhering to company KPI service levels.
• Process Enhancement: Provide feedback and suggestions on how we can continually improve the customer experience.

What You’ll Need (Essential Requirements)

• Proven Customer Service Background: Strong experience in a B2B customer-facing or client support role.
• Hands-on Systems Experience: Must have working experience with SAP (ERP) and Salesforce (CRM), along with proficiency in MS Office.
• Excellent Communication Skills: A high standard of written and spoken English is essential: additional languages (French, Spanish, Italian, German) would be a plus.
• Customer-Centric Mindset: Dedicated to solving client problems and building positive working relationships.

What we offer

• Structured Onboarding: Dedicated support and a comprehensive handover to help you settle into the role.
• Supportive Workplace: A friendly team with a strong sense of togetherness, where your contributions and ideas are valued.
• International Product Distribution: Work with a globally recognised brand and high-quality product range.
• Modern Workspace: A well-equipped office environment based in Hook.
• Competitive Package: £30,000 base salary + performance-related bonus.

Neutrik (UK) Ltd.

Form One, Bartley Wood Business Park

Hook RG27 9XA

Contact: Magdalena Bordino ([e-mail])

This position is based at our Hook office, with on-site presence expected at least four days per week.