B2B Customer Support Specialist — 12-Month Contract

NEUTRIK AG; Hook; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Structured onboarding

Supportive workplace

International product distribution

Modern Hook office

Competitive package: £30,000 base +绩绩

Job summary

Neutrik (UK) Ltd. is seeking a Customer Service Representative to join our Hook team on a 12-month fixed-term contract (covering maternity/parental leave). You will handle inbound enquiries, process orders, and maintain accurate customer records for our B2B clients, using SAP and Salesforce.

Strong English communication and a customer-centric mindset are essential. Key responsibilities include resolving queries, maintaining KPI service levels, and contributing ideas to improve the customer

Qualifications

• Proven B2B customer-facing or client support experience.

Responsibilities

• Serve as main point of contact for existing and prospective B2B clients via phone and written correspondence.
• Process customer orders, manage account records, and keep data updated using SAP and Salesforce.
• Respond to client enquiries efficiently, troubleshoot order issues, and resolve customer complaints with empathy and accuracy.
• Ensure high standards of customer satisfaction while adhering to KPI service levels.
• Provide feedback and suggestions to continually improve the customer experience.

Skills

SAP ERP

Salesforce CRM

MS Office

Job description

Neutrik (UK) Ltd. is seeking a Customer Service Representative to join our Hook team on a 12-month fixed-term contract (covering maternity/parental leave). You will handle inbound enquiries, process orders, and maintain accurate customer records for our B2B clients, using SAP and Salesforce.

Strong English communication and a customer-centric mindset are essential. Key responsibilities include resolving queries, maintaining KPI service levels, and contributing ideas to improve the customer