Customer Service & Sales Support Specialist (CRM/SAP)
CMCO Brasil
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Job summary
Columbus McKinnon is seeking a customer service-focused sales support professional to join our UK team. Based near Chester, you will act as the first port of contact for inquiries, handling orders, quotations, and delivery updates via Salesforce and SAP while coordinating with cross-functional teams.
The role requires strong numeracy, attention to detail, and the ability to multitask across systems. Experience in sales support and proficiency in English are essential for success in this busy
Qualifications
- Previous customer service experience.
- Experience in the lifting industry is advantageous.
- Strong numeric, analytical skills.
- Attention to detail and ability to multi-task.
- Good planning, time management and prioritisation of tasks.
Responsibilities
- First point of contact on telephone system and Salesforce CRM.
- Prompt processing of customer enquiries via Salesforce, email, Teams and phone.
- Provide PODs, missing certificates and order updates.
- Check stock availability and lead times on SAP; make quotations in SAP; process orders in SAP.
- Follow up open orders and shipments; coordinate with UK and global teams.
- Handle complaints professionally and log in internal systems.
- Assist with invoicing queries and credit requests; share best practices.
Skills
Education
Tools
Job description
Columbus McKinnon is seeking a customer service-focused sales support professional to join our UK team. Based near Chester, you will act as the first port of contact for inquiries, handling orders, quotations, and delivery updates via Salesforce and SAP while coordinating with cross-functional teams.
The role requires strong numeracy, attention to detail, and the ability to multitask across systems. Experience in sales support and proficiency in English are essential for success in this busy
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