Customer Service Representative (12-Month Fixed Term)

Neutrik EMEA; Hook; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Structured onboarding

Supportive workplace

International product distribution

Modern workspace

Competitive package

Job summary

Neutrik (UK) Ltd. in Hook is seeking a customer service professional to join on a 12-month fixed-term contract covering maternity leave. You will be the main contact for B2B clients, handling inquiries, processing orders and managing accounts with SAP and Salesforce.

Maintain data accuracy, resolve issues with empathy, and uphold KPI service levels. A collaborative team environment, on-site work, and opportunities to contribute improvements are offered.

Qualifications

• Proven background in a B2B customer service role.
• Experience using SAP ERP and Salesforce CRM.
• Excellent written and spoken English; other languages a plus.

Responsibilities

• Serve as main point of contact for B2B clients by phone and email.
• Process orders and maintain accurate account records.
• Resolve queries and complaints with empathy and efficiency.
• Maintain high customer satisfaction and meet KPIs.
• Suggest improvements to the customer experience.

Skills

B2B customer support

SAP experience

Salesforce experience

MS Office proficiency

English communication

Tools

SAP

Salesforce

MS Office

Job description

Are you a skilled customer service professional? We are looking for an efficient, detail-orientated Customer Service Representative to join our team in Hook on a 12-month fixed-term contract (covering maternity/parental leave).

In this role, your key priority will be delivering excellent support to our B2B customers—handling incoming enquiries, managing orders, and ensuring high-quality service through every interaction.

What You’ll Do

• Customer Interaction: Serve as a friendly, professional main point of contact for existing and prospective B2B clients via phone and written correspondence.


• Order & Account Management: Process customer orders, manage account records, and keep data updated using SAP and Salesforce.


• Query & Complaint Resolution: Respond to client enquiries efficiently, troubleshoot order issues, and resolve customer complaints with empathy and accuracy.


• Service Quality: Ensure high standards of customer satisfaction while consistently adhering to company KPI service levels.


• Process Enhancement: Provide feedback and suggestions on how we can continually improve the customer experience.

What You’ll Need (Essential Requirements)

• Proven Customer Service Background: Strong experience in a B2B customer-facing or client support role.


• Hands-on Systems Experience: Must have working experience with SAP (ERP) and Salesforce (CRM), along with proficiency in MS Office.


• Excellent Communication Skills: A high standard of written and spoken English is essential: additional languages (French, Spanish, Italian, German) would be a plus.


• Customer-Centric Mindset: Dedicated to solving client problems and building positive working relationships.

What We Offer

• Structured Onboarding: Dedicated support and a comprehensive handover to help you settle into the role.


• Supportive Workplace: A friendly team with a strong sense of togetherness, where your contributions and ideas are valued.


• International Product Distribution: Work with a globally recognised brand and high-quality product range.


• Modern Workspace: A well-equipped office environment based in Hook.


• Competitive Package: £30,000 base salary + performance-related bonus.

If you have a passion for customer service along with practical SAP and Salesforce experience, we’d love to hear from you!

Neutrik (UK) Ltd.

Form One, Bartley Wood Business Park

Hook RG27 9XA

Contact: Magdalena Bordino ([e-mail])

This position is based at our Hook office, with on-site presence expected at least four days per week. Please apply only if you live within a reasonable commuting distance of Hook.