B2B Client Success & Accounts Manager

Pertemps Redditch Commercial; Lickey End; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Office-based role

Job summary

Pertemps Redditch Commercial is seeking a Customer Account Manager in Bromsgrove to nurture and develop relationships with an existing B2B client base. You will serve as the main point of contact, ensuring a seamless, high-quality experience and identifying opportunities to grow each account.

This is a full-time, office-based role with a strong focus on service excellence. You should bring at least 3 years of experience in customer services or account management, along with excellent

Qualifications

• At least 3 years' experience in customer services, account management or a similar client-facing role.
• Strong relationship-building and communication skills.
• A proactive, solutions-focused approach.
• Ability to manage multiple accounts and priorities effectively.
• Comfortable working collaboratively across different teams.

Responsibilities

• Account Management & Client Relationships
• Manage and develop a portfolio of existing B2B accounts
• Build strong, long-term relationships with key decision-makers
• Act as the primary point of contact for all client needs and queries
• Conduct regular account reviews to ensure satisfaction and identify growth opportunities
• Oversee the full customer journey, ensuring a smooth and efficient experience
• Ensure accurate and timely handling of orders, returns, and queries
• Work closely with internal teams to ensure client expectations are met
• Monitor service levels and continuously look for ways to enhance the customer experience
• Respond promptly to customer enquiries via email and internal systems
• Maintain clear and consistent communication with both clients and internal stakeholders
• Collaborate with cross-functional teams to deliver the best possible outcomes for customers

Skills

Communication skills

Relationship-building

Organisational skills

Account management

Job description

Pertemps Redditch Commercial is seeking a Customer Account Manager in Bromsgrove to nurture and develop relationships with an existing B2B client base. You will serve as the main point of contact, ensuring a seamless, high-quality experience and identifying opportunities to grow each account.

This is a full-time, office-based role with a strong focus on service excellence. You should bring at least 3 years of experience in customer services or account management, along with excellent