CUSTOMER SERVICE ADVISOR

Pertemps Redditch Commercial; Lickey End; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Office-based role

Job summary

Pertemps Redditch Commercial is seeking a Customer Account Manager in Bromsgrove to nurture and develop relationships with an existing B2B client base. You will serve as the main point of contact, ensuring a seamless, high-quality experience and identifying opportunities to grow each account.

This is a full-time, office-based role with a strong focus on service excellence. You should bring at least 3 years of experience in customer services or account management, along with excellent

Qualifications

• At least 3 years' experience in customer services, account management or a similar client-facing role.
• Strong relationship-building and communication skills.
• A proactive, solutions-focused approach.
• Ability to manage multiple accounts and priorities effectively.
• Comfortable working collaboratively across different teams.

Responsibilities

• Account Management & Client Relationships
• Manage and develop a portfolio of existing B2B accounts
• Build strong, long-term relationships with key decision-makers
• Act as the primary point of contact for all client needs and queries
• Conduct regular account reviews to ensure satisfaction and identify growth opportunities
• Oversee the full customer journey, ensuring a smooth and efficient experience
• Ensure accurate and timely handling of orders, returns, and queries
• Work closely with internal teams to ensure client expectations are met
• Monitor service levels and continuously look for ways to enhance the customer experience
• Respond promptly to customer enquiries via email and internal systems
• Maintain clear and consistent communication with both clients and internal stakeholders
• Collaborate with cross-functional teams to deliver the best possible outcomes for customers

Skills

Communication skills

Relationship-building

Organisational skills

Account management

Job description

This full-time Customer Service Advisor role in Bromsgrove offers a salary of £26,000 per annum with Pertemps Redditch Commercial. The successful candidate will act as the main point of contact for an existing B2B customer base, nurturing relationships and ensuring clients receive a seamless, high-quality experience. Duties include managing and developing accounts, identifying chances to strengthen partnerships, and supporting the growth of each client relationship. Applicants should demonstrate strong communication, relationship-building and organisational skills, with a focus on service quality. Office-based hours apply. This position suits someone committed to delivering excellent account support and maintaining productive client partnerships over the long term.

Customer Account Manager Bromsgrove £27,000 per annum- Office based full time hours

Are you a relationship-focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships?

We’re recruiting for an exciting opportunity to join a dynamic and growing business, where you’ll play a key role in managing and developing established B2B accounts. As a Customer Account Manager, you’ll be responsible for nurturing and expanding relationships within an existing customer base. Acting as the main point of contact, you’ll ensure clients receive a seamless, high-quality experience while identifying opportunities to strengthen and grow each account.

Customer Account Manager Key Responsibilities

• Account Management & Client Relationships
• Manage and develop a portfolio of existing B2B accounts
• Build strong, long-term relationships with key decision-makers
• Act as the primary point of contact for all client needs and queries
• Conduct regular account reviews to ensure satisfaction and identify growth opportunities

Customer Experience & Operations

• Oversee the full customer journey, ensuring a smooth and efficient experience
• Ensure accurate and timely handling of orders, returns, and queries
• Work closely with internal teams to ensure client expectations are met
• Monitor service levels and continuously look for ways to enhance the customer experience
• Respond promptly to customer enquiries via email and internal systems
• Maintain clear and consistent communication with both clients and internal stakeholders
• Collaborate with cross-functional teams to deliver the best possible outcomes for customers

The successful Customer Account Manager will have the At least 3 years' experience in customer services, account management or a similar client-facing role Strong relationship-building and communication skills A proactive, solutions-focused approach Ability to manage multiple accounts and priorities effectively Comfortable working collaboratively across different teams

Why Apply?

• Opportunity to focus on building and growing existing client relationships
• Join a supportive and collaborative team environment
• Play a key role in delivering an outstanding customer experience

If you’re passionate about client relationships and delivering value to existing customers, this could be the perfect next step in your career. There is no cold calling its all existing customers so no commission on this role but if you are a relationship builder this role will be just for you.