B2B Account Manager – Growth & Relationship Builder

Confidential; Hook Norton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Confidential seeks an Account Manager to nurture and grow key customer relationships within a specialist manufacturing environment. You will work closely with the commercial team, manage the sales pipeline, and help move opportunities from quotation through to delivery, ensuring customer satisfaction.

Ideal candidates will have B2B experience in account management, strong CRM usage, and excellent communication, organisational, and presentation skills, with the ability to engage customers both

Qualifications

• Experience in account management, customer service, sales support, or commercial coordination in a B2B environment.
• Ability to build and maintain professional relationships with customers.
• Daily use of a CRM system.
• Strong administrative and organisational skills.

Responsibilities

• Building strong relationships with customer contacts and key stakeholders
• Conducting regular account reviews and identifying opportunities for growth
• Following up quotations and maintaining engagement throughout the sales cycle
• Gathering customer feedback and analysing reasons for won and lost business
• Supporting the delivery of customer commitments by liaising with internal teams
• Researching and engaging prospective customers to generate new opportunities
• Supporting customer visits, exhibitions, trade shows, and industry events
• Maintaining accurate CRM records, activities, and pipeline data
• Producing presentations, proposals, and customer-facing sales materials
• Preparing meeting briefs, reports, and follow-up actions
• Assisting with regular sales and pipeline reporting

Skills

Relationship building

CRM usage

Organisational skills

PowerPoint

Excel

Communication skills

Tools

CRM

Job description

Confidential seeks an Account Manager to nurture and grow key customer relationships within a specialist manufacturing environment. You will work closely with the commercial team, manage the sales pipeline, and help move opportunities from quotation through to delivery, ensuring customer satisfaction.

Ideal candidates will have B2B experience in account management, strong CRM usage, and excellent communication, organisational, and presentation skills, with the ability to engage customers both