Account Manager

Tech Connect Group; England; On-site; GBP 32,000 - 52,000; Full time

Job summary

Tech Connect Group is working with a specialist manufacturing client to recruit an Account Manager responsible for managing and growing key customer relationships, driving account growth, and supporting the commercial team.

Based in Banbury, Oxfordshire, the role is office-based and involves regular account reviews, coordinating quotations, and maintaining CRM data, while producing sales materials and supporting customer events.

Qualifications

• Experience in account management or sales support within a B2B environment.
• Ability to build and maintain professional customer relationships.
• Daily use of a CRM system.

Responsibilities

• Build relationships with customer contacts and stakeholders.
• Conduct regular account reviews and identify growth opportunities.
• Follow up quotations and maintain engagement throughout the sales cycle.
• Gather customer feedback and analyse won/lost reasons.
• Coordinate with internal teams to deliver on customer commitments.
• Research and engage prospective customers to generate opportunities.
• Support customer visits, exhibitions, and industry events.
• Maintain accurate CRM records and pipeline data.
• Produce presentations, proposals and customer-facing sales materials.
• Prepare meeting briefs, reports and follow-up actions.
• Assist with regular sales and pipeline reporting.

Skills

Relationship building

Professional communication

Organised

Tools

CRM system

PowerPoint

Excel

Job description

Are you a commercially minded relationship builder who enjoys working closely with customers and helping businesses grow?

Our client is a specialist manufacturing business supplying high-performance products into demanding engineering markets. As part of their continued growth, they are seeking an Account Manager to manage and develop key customer relationships, drive account growth, and provide vital support to the commercial team.

This is an excellent opportunity for someone with experience in account management, sales support, customer service, or commercial coordination within a B2B or manufacturing environment. Working closely with senior leadership, you will play a key role in developing customer relationships, managing sales activities, and ensuring opportunities progress through the pipeline effectively.

Key Responsibilities

• Building strong relationships with customer contacts and key stakeholders
• Conducting regular account reviews and identifying opportunities for growth
• Following up quotations and maintaining engagement throughout the sales cycle
• Gathering customer feedback and analysing reasons for won and lost business
• Supporting the delivery of customer commitments by liaising with internal teams
• Researching and engaging prospective customers to generate new opportunities
• Supporting customer visits, exhibitions, trade shows, and industry events
• Maintaining accurate CRM records, activities, and pipeline data
• Producing presentations, proposals, and customer-facing sales materials
• Preparing meeting briefs, reports, and follow-up actions
• Assisting with regular sales and pipeline reporting

About You

We’re looking for an organised and proactive individual who enjoys building relationships and maintaining momentum across multiple customer accounts.

Essential Experience

• Previous experience in account management, customer service, sales support, or commercial coordination within a B2B environment
• Experience building and maintaining professional customer relationships
• Daily use of a CRM system
• Strong administrative and organisational skills

Skills & Attributes

• Strong IT skills, including PowerPoint and Excel
• Excellent verbal and written communication skills
• Highly organised with strong attention to detail and follow-up skills
• Confident communicating with customers both remotely and face-to-face
• Professional, trustworthy, and discreet

Additional Information

• Office-based in Banbury, Oxfordshire
• Full right to work in the UK required
• Opportunity to join a growing and innovative manufacturing business
• Full-time position, with part-time applications also considered for the right candidate