Account Manager

Confidential; Hook Norton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Confidential seeks an Account Manager to nurture and grow key customer relationships within a specialist manufacturing environment. You will work closely with the commercial team, manage the sales pipeline, and help move opportunities from quotation through to delivery, ensuring customer satisfaction.

Ideal candidates will have B2B experience in account management, strong CRM usage, and excellent communication, organisational, and presentation skills, with the ability to engage customers both

Qualifications

• Experience in account management, customer service, sales support, or commercial coordination in a B2B environment.
• Ability to build and maintain professional relationships with customers.
• Daily use of a CRM system.
• Strong administrative and organisational skills.

Responsibilities

• Building strong relationships with customer contacts and key stakeholders
• Conducting regular account reviews and identifying opportunities for growth
• Following up quotations and maintaining engagement throughout the sales cycle
• Gathering customer feedback and analysing reasons for won and lost business
• Supporting the delivery of customer commitments by liaising with internal teams
• Researching and engaging prospective customers to generate new opportunities
• Supporting customer visits, exhibitions, trade shows, and industry events
• Maintaining accurate CRM records, activities, and pipeline data
• Producing presentations, proposals, and customer-facing sales materials
• Preparing meeting briefs, reports, and follow-up actions
• Assisting with regular sales and pipeline reporting

Skills

Relationship building

CRM usage

Organisational skills

PowerPoint

Excel

Communication skills

Tools

CRM

Job description

Are you a commercially minded relationship builder who enjoys working closely with customers and helping businesses grow?

Our client is a specialist manufacturing business supplying high-performance products into demanding engineering markets. As part of their continued growth, they are seeking an Account Manager to manage and develop key customer relationships, drive account growth, and provide vital support to the commercial team.

This is an excellent opportunity for someone with experience in account management, sales support, customer service, or commercial coordination within a B2 B or manufacturing environment. Working closely with senior leadership, you will play a key role in developing customer relationships, managing sales activities, and ensuring opportunities progress through the pipeline effectively.

Key Responsibilities

• Building strong relationships with customer contacts and key stakeholders
• Conducting regular account reviews and identifying opportunities for growth
• Following up quotations and maintaining engagement throughout the sales cycle
• Gathering customer feedback and analysing reasons for won and lost business
• Supporting the delivery of customer commitments by liaising with internal teams
• Researching and engaging prospective customers to generate new opportunities
• Supporting customer visits, exhibitions, trade shows, and industry events
• Maintaining accurate CRM records, activities, and pipeline data
• Producing presentations, proposals, and customer-facing sales materials
• Preparing meeting briefs, reports, and follow-up actions
• Assisting with regular sales and pipeline reporting

About You

We're looking for an organised and proactive individual who enjoys building relationships and maintaining momentum across multiple customer accounts.

Essential Experience

• Previous experience in account management, customer service, sales support, or commercial coordination within a B2 B environment
• Experience building and maintaining professional customer relationships
• Daily use of a CRM system
• Strong administrative and organisational skills

Skills & Attributes

• Strong IT skills, including PowerPoint and Excel
• Excellent verbal and written communication skills
• Highly organised with strong attention to detail and follow-up skills
• Confident communicating with customers both remotely and face-to-face
• Professional, trustworthy, and discreet

Additional Information

• Office-based in Banbury, Oxfordshire
• Full right to work in the UK required
• Opportunity to join a growing and innovative manufacturing business
• Full-time position, with part-time applications also considered for the right candidate