B&Q Customer Advisor Apprenticeship

Getting In Limited; Sydenham; On-site; Full time

Job summary

Join a forward-thinking company as a Customer Advisor Apprentice, where you'll engage with customers and help them find solutions. This role offers a unique opportunity to gain practical experience while working towards a recognized qualification. You'll be part of a diverse team, committed to creating a welcoming environment for all. With a strong emphasis on personal development, you'll receive comprehensive training and support, ensuring you can thrive in your role. Enjoy a competitive hourly wage, a range of employee benefits, and the chance to contribute to a leading retailer in the home improvement sector. This is a fantastic opportunity to kickstart your career in customer service.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Strong communication and customer care skills are essential.
• Ability to work well in a team and stay organized.

Responsibilities

• Engage with customers and understand their needs.
• Turn negative situations into positive outcomes.
• Utilize tools to maximize sales and adhere to policies.

Skills

Communication skills

Organisation skills

Customer care skills

Team working

Education

Customer Service Practitioner Level 2

Job description

What do you want to search? Keyword Apprenticeship Type Location

B&Q Customer Advisor Apprenticeship

Apply From: 13/12/2024

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B & Q PLC

Vacancy Description

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback, share it with managers and use it to improve service
• Utilise all available tools and systems to maximise sales
• Have a full understanding of the processes relevant to your role and store
• Take personal responsibility for operating in a safe and legally compliant way
• Adhere to all policies & procedures relevant to your role
• You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £12.21 per hour (Plus an £0.81 per hour, store specific location allowance)
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Unit 6 Sydenham SE26 4PU

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291381

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-06 23:59:59

Interview Begin From

Possible Start Date

2025-01-17 00:00:00

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Communication skills, Organisation skills, Customer care skills, Team working