B&Q Customer Advisor Apprenticeship - Brighton

MFC Foundation; Brighton; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading home improvement retailer offers an exciting apprenticeship for a Customer Advisor in Brighton. You will engage with customers, provide solutions for their home improvement needs, and receive training as you work towards your Level 2 Customer Service Practitioner qualification. Join a diverse team with ongoing training opportunities and various benefits to support your well-being.

Benefits

UK Notional hourly rate £12.71

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Ability to work towards B&Q Values – Together, Curiosity, Simplicity, Humility, Excellence.

Responsibilities

• Actively approach customers and engage with them.
• Understand customer needs and provide appropriate solutions.
• Turn negative customer situations into positive outcomes.

Skills

Communication skills

Team Working

Problem Solving

Working with customers

Education

No qualifications required

Job description

B&Q Customer Advisor Apprenticeship - Brighton

• Shift work including weekends, bank holidays and late evenings, 7am-10pm

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

Summary

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.71
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

Requirements and Prospectus

Desired Skills

- Communication skills- Team Working- Problem Solving- Working with customers

Personal qualities

The ability to work towards the B&Q Values and Behaviours – Together, Curiosity, Simplicity, Humility, Excellence.

Qualifications required

No qualifications required

Future prospects

Ongoing training and development.

The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

About the Employer As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Employer

B&Q - Brighton (Local)

Visit employer website

Address

143 North St

East Sussex

Brighton

BN1 1RE

The map below displays the employer’s location, please check travel times before applying.