B&Q Customer Advisor Apprenticeship

Getting In Limited; Shoreham-by-Sea; On-site; Full time

Job summary

An exciting opportunity awaits as a Customer Advisor Apprentice with a leading home improvement retailer. This role offers you the chance to engage with customers, understand their needs, and provide tailored solutions while working in a supportive team environment. You'll gain valuable experience and work towards a Level 2 Customer Service Practitioner qualification. With a commitment to diversity and community representation, this innovative company ensures you feel valued and included. Enjoy a range of benefits including a competitive hourly wage, holiday entitlement, and wellness programs, making this an ideal start to your career in customer service.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Engage with customers and understand their needs.
• Work collaboratively with colleagues to enhance service.

Responsibilities

• Actively approach customers and provide solutions.
• Encourage feedback and use it to improve service.

Skills

Team Working

Organisation Skills

Education

Level 2 Customer Service Practitioner

Job description

B&Q Customer Advisor Apprenticeship

Apply From: 13/12/2024

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Shoreham

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £12.21 per hour
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

43/61 Brighton Road BN43 6RJ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291364

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-08 11:59:59

Interview Begin From

Possible Start Date

2025-01-14 12:00:00

Training

Training to be Provided

• Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now