B&Q Customer Advisor Apprenticeship

Getting In Limited; Colchester; On-site; Full time

Job summary

An established industry player is seeking enthusiastic individuals for a Customer Advisor Apprenticeship. This role offers a fantastic opportunity to develop your skills in a dynamic retail environment while engaging with customers and providing exceptional service. You'll be part of a supportive team, learning how to turn challenges into opportunities and contribute to a diverse workplace. With a commitment to your personal development, this apprenticeship not only provides practical experience but also equips you with essential skills for your career in retail. Join us and help create a welcoming atmosphere for all customers!

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Strong team working and organizational skills required.
• Completion of a Retailer Apprenticeship Level 2 is essential.

Responsibilities

• Engage with customers and understand their needs.
• Turn negative situations into positive outcomes.
• Adhere to policies and procedures relevant to the role.

Skills

Team Working

Organisation Skills

Education

Retailer Apprenticeship Level 2

Functional Skills in maths and English

Job description

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Apply to: B&Q Customer Advisor Apprenticeship

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What do you want to search? Keyword Apprenticeship Type Location

B&Q Customer Advisor Apprenticeship

Apply From: 14/03/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Colchester

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback, share it with managers and use it to improve service
• Utilise all available tools and systems to maximise sales
• Have a full understanding of the processes relevant to your role and store
• Take personal responsibility for operating in a safe and legally compliant way
• Adhere to all policies & procedures relevant to your role
• You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

B&Q is the UK's leading home improvement and garden living retailer, helping customers have smarter homes since 1969.

Vacancy Location

B&Q PLC CO3 8DW

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000308896

Key Dates

Apply From

14/03/2025

Closing Date For Applications

2025-04-08 11:59:59

Interview Begin From

Possible Start Date

2025-04-14 12:00:00

Training

Training to be Provided

• Retailer Apprenticeship Level 2 including Functional Skills in maths and English

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now