B&Q Customer Advisor Apprenticeship

Getting In Limited; Croydon; On-site; GBP 1,000; Full time

Job summary

An established industry player is offering an exciting apprenticeship opportunity as a Customer Advisor. In this role, you'll engage with customers, understanding their needs while providing solutions to enhance their experience. You'll be part of a diverse team that values inclusivity and personal growth. This apprenticeship not only allows you to gain real-world experience but also supports your professional development with training towards a Level 2 Customer Service Practitioner qualification. Join a company that is dedicated to making home improvement accessible and enjoyable for everyone.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Strong team working and organizational skills are essential.
• Commitment to customer service and engagement.

Responsibilities

• Engage with customers and understand their needs.
• Work with colleagues to maximize sales and improve service.

Skills

Team Working

Organisation Skills

Education

Level 2 Customer Service Practitioner

Job description

What do you want to search? Keyword Apprenticeship Type Location

B&Q Customer Advisor Apprenticeship

Apply From: 16/04/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Croydon

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £13.78
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Hesterman Way CR0 4YA

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000315458

Key Dates

Apply From

16/04/2025

Closing Date For Applications

2025-05-13 11:59:59

Interview Begin From

Possible Start Date

2025-05-19 12:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now