Apprentice Customer Advisor

Stellantis &You UK; Welwyn Hatfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Stellantis &You UK is looking for an Apprentice Customer Advisor who is passionate about customer service and committed to learning. This role offers comprehensive training and a two-year fixed-term contract, along with benefits such as a company car scheme and a generous pension contribution. You will support customers by guiding them through their journey and ensuring satisfaction.

Benefits

22 days’ holiday + bank holidays

Training at our dedicated Academy

Employee Car Scheme

Employer Contribution Stakeholder Pension Scheme

Employee Assistance Programme

Qualifications

• Passion for customer service.
• Strong organisation and communication skills.
• Willingness to learn.

Responsibilities

• Guide customers through the Stellantis &You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Resolve customer concerns about repairs.

Skills

Customer Service

Communication

Organisational Skills

Job description

Role Summary

Location:

Stellantis &You Peugeot Hatfield

Contract

Fixed Term Contract

Salary

Competitive

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Apprentice Customer Advisor

We're looking for someone with a passion for customer service, strong organisation and communication skills, and has the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in house trainer
• 22 days’ holiday + bank holidays
• Career progression
• Employee Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Employer Contribution Stakeholder Pension Scheme: Benefit from a generous employer pension contribution of up to 7%.
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
  
  

Role Description

• Have a passion for customer service, every day.
• Guide every customer through the Stellantis &You UK Customer Journey.
• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
• You will also be the go-to person when the customer wants us to.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.
  
  

Let's Work Together

Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

Don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes.

You will be the key link between our customers and our technicians.

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Benefits of a career with Stellantis &You UK

Benefits

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program