Aviation Operations Allocator (4-on 4-off)

ABM; Mill End; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

GP service

Mental health support

Get Fit programme

Financial and legal support

Cycle to work

Perks at Work app

Job summary

ABM at Stansted Airport is seeking an Operations Co-ordinator to allocate resources for flight tasks and monitor passenger journeys, ensuring SLA compliance using the Inform tool. The role requires coordinating staffing with the Duty Manager and communicating potential delays for proactive mitigation.

You’ll be responsible for handling passenger requests, liaising with airlines, and reporting on incidents, while briefing staff on operational matters to uphold service standards.

Qualifications

• Strong communication and influencing skills.
• Experience in management or supervisory roles.
• Customer service experience with a focus on passengers.
• Strong IT and programme/operational systems knowledge.
• Aviation experience is desirable; multilingual abilities are a plus.

Responsibilities

• Allocate resources to arrival and departing flight tasks to ensure the SLA’s are met using the Inform tool.
• Monitor and capture the information of each passenger’s journey.
• Assist the Duty Manager with ensuring adequate staffing levels.
• Keep the Duty Manager informed of potential delays or problems to prompt mitigation.
• Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet service standards.
• Ensure customer requests are met.
• Receive and respond to telephone enquiries from employees and customers in a professional manner.
• Liaise with all airline staff and handling agents.
• Provide detailed reports on accidents and incidents.
• Brief staff on relevant operational matters.
• Identify operational challenges and produce a plan to respond.
• Ensure a fair and consistent approach to employees when allocating work.
• Ensure employees are working appropriately and in a timely manner.

Skills

Communication

Leadership

Customer service

IT / operational systems

Aviation experience

Multilingual

Tools

Inform tool

Job description

ABM at Stansted Airport is seeking an Operations Co-ordinator to allocate resources for flight tasks and monitor passenger journeys, ensuring SLA compliance using the Inform tool. The role requires coordinating staffing with the Duty Manager and communicating potential delays for proactive mitigation.

You’ll be responsible for handling passenger requests, liaising with airlines, and reporting on incidents, while briefing staff on operational matters to uphold service standards.