Operations Coordinator/ Allocator

Abm Careers; Mill End; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit programme

Financial & legal support

Cycle to work

Perks at Work access

Discounts & cashback

Life resources

Crisis support

Job summary

ABM at Stansted Airport is seeking an Operations Co-ordinator to allocate resources for arriving and departing passengers, using the Inform tool to meet SLA targets and ensure smooth operations.

You will monitor passenger journeys, assist the Duty Manager with staffing, respond to inquiries, liaise with airline staff and handling agents, and brief staff on operational matters. The role follows a 4 on 4 off pattern, 40 hours per week, with pay £16.65–£17.30 per hour.

Qualifications

• Strong communication and influencing skills are essential.
• Management or supervisional experience is required.
• Customer service experience is essential.
• Strong IT and programme operational skills are required.

Responsibilities

• Allocate resources to arrival and departing flight tasks to meet SLA using Inform.
• Monitor and capture information of each passenger’s journey.
• Assist the Duty Manager with staffing levels.
• Keep the Duty Manager informed of delays or problems.
• Collate requests, update Inform, plan and allocate tasks to staff.
• Ensure customer requests are met.
• Receive and respond to telephone enquiries.
• Liaise with airline staff and handling agents.
• Provide detailed reports on accidents and incidents.
• Brief staff on operational matters.
• Identify operational challenges and plan responses.
• Ensure fair allocation of work and timely performance.

Skills

Communication

Influencing

Management experience

Customer service

IT skills

Aviation experience

Multilingual

Inform software

Tools

Inform tool

Job description

LOCATION: Stansted Airport

SHIFT PATTERN: 4 on 4 off, Days & Nights, 40 hours per week

PAY RATE: £16.65 per hour to increase to £17.30 from 1st Nov 2026

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

OVERVIEW OF JOB DESCRIPTION

The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s.

Main Duties & Responsibilities:

• Allocate resources to arrival and departing flight tasks to ensure the agreed SLA’s are met using the Inform tool.

• Monitor and capture the information of each passenger’s journey

• Assist the Duty Manager with ensuring adequate staffing levels are met.

• Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation.

• Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards.

• Ensure customer requests are met.

• Receive and respond to telephone enquiries from employees and customers in professional manner.

• Liaise with all airline staff and handling agents.

• Provide detailed reports on accidents and incidents.

• Brief staff on relevant operational matters.

• Identify operational challenges and produce a plan to respond.

• Ensure a fair and consistent approach to employees when allocating work.

• Ensure employees are working appropriately and in a timely manner.

Person Specification:

Essential

• Strong communication and influencing skills

• Management or supervisional experience

• Customer service experience

• Strong IT and programme operational skills

Desirable

• Aviation Experience

• Multi-lingual

Essential Criteria for an Airside Pass

• To be considered for the role you will need to provide the following:

• Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)

• Valid photographic proof of identity e.g. passport or driving licence

• Valid Visa/Proof of right to work for non UK and out of EU nationals

• Proof of National Insurance No. (or evidence that you have applied for one)

• Proof of identity and address (Utility bill, bank statement, etc.)

• Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance

Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.