AV Service Engineer – On-site & Remote Support

Red King Resourcing; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Red King Resourcing is seeking an experienced AV Service Engineer to join a team delivering professional audio-visual solutions across corporate and public-sector environments. The role is hands-on, servicing, maintaining and troubleshooting AV systems on customer sites, predominantly in London and the South.

You will also provide remote technical support, assist with commissioning and installations when required, and work with video conferencing and control systems.

Qualifications

• Previous experience in AV service engineering or similar technical role.
• Strong fault-finding and troubleshooting skills across AV systems.
• Experience with AV control and switching platforms such as Crestron, Extron or QSC.
• Knowledge of video conferencing solutions including Microsoft Teams Rooms, Google Meet or Cisco.
• Familiarity with DSP systems and platforms such as Biamp or QSC.
• Good customer-facing communication and problem-solving skills.
• Full, valid UK driving licence and ability to travel to customer sites

Responsibilities

• Carry out planned preventative maintenance (PPM) and reactive service visits on AV systems.
• Diagnose and resolve faults across audio-visual, video conferencing and control systems.
• Provide onsite and remote technical support to customers.
• Configure, update and maintain AV equipment, software and firmware.
• Work with video conferencing and unified communications systems, including Microsoft Teams Rooms, Google Meet and Cisco solutions.
• Support AV control, switching and DSP systems.
• Complete service reports and maintain accurate records of work undertaken.
• Prepare equipment, assist with commissioning and support installation projects where required.
• Plan service visits and manage customer requirements professionally.

Skills

AV service

Troubleshooting

Crestron

Extron

QSC

Teams Rooms

Google Meet

Cisco

Biamp

DSP systems

Customer support

Tools

Crestron

Extron

QSC

Job description

Red King Resourcing is seeking an experienced AV Service Engineer to join a team delivering professional audio-visual solutions across corporate and public-sector environments. The role is hands-on, servicing, maintaining and troubleshooting AV systems on customer sites, predominantly in London and the South.

You will also provide remote technical support, assist with commissioning and installations when required, and work with video conferencing and control systems.