AV Field Service Engineer

AV Talent; City Of London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Overtime

Pension

25 days holiday + bank holidays

Job summary

AV Talent is seeking an experienced AV Field Service Engineer in London to maintain, fault-find and repair AV systems across varied settings, including Teams Rooms, AVoIP, LED walls and digital signage.

Applicants should be adept with control/config software, network basics and able to provide both on-site and remote support, with emphasis on documenting resolutions and sustaining client relationships.

Qualifications

• Hands-on experience with professional AV installations and service calls.
• Ability to troubleshoot AV systems on-site and remotely.
• Knowledge of control/configuration software and network basics.

Responsibilities

• Carry out routine maintenance and fault finding on AV systems.
• Provide on-site and remote technical support to clients.
• Document service calls and resolutions for records and quality control.
• Build strong client relationships and support repeat business.

Tools

Q-SYS

Biamp

Crestron toolbox

Extron Toolbelt

GCP

Shure Designer

MTRoW

MTRoA

Zoom Rooms

Cisco hardware

Network/IT fundamentals

Job description

AV Field Service Engineer

London based

Overtime, Pension, 25 days holiday plus bank holidays

Do you want to work for one of the fastest growing AV Integration businesses in the UK whose employers say the culture is fantastic?

Our client is seeking an experienced AV Field Service Engineer who will be responsible for the maintenance, fault finding and repairing of AV systems in various settings on systems such as Microsoft Teams Rooms, AVoIP, LED walls and Digital Signage.

Duties:

• Performing routine maintenance and troubleshooting issues with AV equipment, ensuring all systems are functioning correctly
• Providing on-site and remote technical support to clients, helping them resolve any issues they encounter with their AV systems
• Keeping detailed records of service calls, repairs for inventory and quality control purposes and updating ticket resolutions
• Building and maintaining strong relationships with clients to ensure satisfaction and encourage repeat business

Experience:

• Working knowledge of Q-sys, Biamp, Crestron toolbox, Extron Toolbelt & GCP, Shure designer and other control/configuration software
• Strong understanding of MTRoW & MTRoA, Zoom rooms and Cisco hardware, setup and how to troubleshoot
• Familiar with and understands technical drawings and schematics.
• Knowledge of network/IT systems relevant to AV solutions