AV Service & Support Engineer

Rafferty Resourcing Ltd; Greater London; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Paid overtime

Hybrid working

Company pension

Laptop and mobile

Tools provided

Ongoing training and development

Certifications support

Career progression

Job summary

Rafferty Resourcing Ltd is hiring an AV Service & Support Engineer for a London-based role supporting corporate clients with AV systems, troubleshooting faults and performing planned maintenance. The position is hybrid, combining site work in London with remote tasks, and offers paid overtime and ongoing technical training.

You will work with teams using Q-SYS, Shure, Teams, Zoom and Webex, building strong client relationships and feeding information back to design and engineering.

Qualifications

• Strong AV fault-finding experience.
• Good AV/IT networking knowledge.
• Experience with Q-SYS and Shure.
• Knowledge of Teams, Zoom and Webex.
• Experience with Logitech, Yealink, Poly or Cisco.
• Strong client-facing communication skills.
• A collaborative, can-do approach.
• Greater London location and full UK working rights.

Responsibilities

• Provide technical support for installed AV systems across client sites, troubleshooting faults and carrying out planned maintenance.
• Liaise with manufacturers and distributors on escalated issues.
• Produce service and maintenance reports and build client relationships.
• Feed technical information back to design and engineering teams.
• Mentor junior engineers and help shape processes as the team grows.

Skills

AV fault-finding

AV/IT networking

Q-SYS

Shure

Teams

Zoom

Webex

Logitech

Yealink

Poly

Cisco

Client-facing

Collaborative

Tools

Crestron

Extron

BSS

Dante

Job description

AV Service & Support Engineer – London

£38,000 – £45,000 DOE | London | Monday–Friday | Hybrid Working | Paid Overtime

Are you an experienced AV Service Engineer looking for a role that keeps you closer to home and offers a better work-life balance?

We're working with a highly regarded AV systems integrator looking for an experienced AV Service & Support Engineer to join its growing London team.

This is a predominantly London-based role, supporting an impressive portfolio of high-profile corporate and commercial clients. You'll join an experienced, knowledgeable and supportive technical team with a collaborative, no-ego culture.

The Role

You’ll provide technical support for installed AV systems across client sites, troubleshooting faults, carrying out planned maintenance and ensuring clients receive an excellent level of service.

Responsibilities include:

• Troubleshooting AV, audio, video, control and networking issues
• Planned preventative maintenance
• Supporting corporate and commercial clients across London
• Liaising with manufacturers and distributors on escalated issues
• Producing service and maintenance reports
• Building strong client relationships
• Feeding technical information back to design and engineering teams

As the Service & Support function grows, there will also be opportunities to mentor junior engineers, help shape processes and take on additional responsibility.

Salary & Benefits

• £38,000 – £45,000, depending on experience
• Paid overtime
• Hybrid working
• Company pension
• Laptop and mobile phone
• Tools and equipment provided
• Ongoing technical training and development
• Support towards relevant industry/manufacturer certifications
• Genuine career progression within a growing Service & Support team

Work-Life Balance

This is a Monday-to-Friday role, with the majority of work based in and around London rather than involving extensive UK or European travel.

The wider team generally works from home around two days per week, and there is scope for homeworking within this position. As this is a service role, client requirements will always come first, so you may occasionally need to attend site on a planned homeworking day.

What We're Looking For

You’ll ideally have previous experience as an AV Service Engineer, Support Engineer or Field Service Engineer within corporate or commercial AV, together with:

• Strong AV fault-finding experience
• Good AV/IT networking knowledge
• Experience with Q-SYS and Shure
• Knowledge of Teams, Zoom and Webex
• Experience with Logitech, Yealink, Poly or Cisco
• Strong client-facing communication skills
• A collaborative, can-do approach
• Greater London location and full UK working rights

Experience with Crestron, Extron, BSS or Dante, together with relevant manufacturer or CTS certifications, would be advantageous.

If you enjoy the technical challenge of AV service and support but want less time travelling, more balance and genuine scope to progress, this could be a fantastic next move.