On-Site AV Engineer - Events & Exec Support

proAV; City Of London; On-site; GBP 32,000 - 45,000; Full time

Job summary

proAV, a leading global AV integrator, is seeking an experienced On-site AV Engineer to join the London team. You will be responsible for providing service delivery across site against pre-agreed SLA, including day to day support of the AV facilities.

This role involves ensuring AV systems and meeting/event spaces are operational, acting as the on-site technical representative, and supporting events with first- and second-line AV expertise. On-site shifts apply.

Responsibilities

• Provide professional, customer-focused AV technical support against SLA including day-to-day support of AV facilities.
• Ensure AV systems and meeting/event spaces are operational, reliable and maintained.
• Act as the on-site technical representative for the AV service provider.
• Provide first-line and second-line AV technical support.
• Complete daily checks of meeting rooms and AV spaces.
• Proactively train and support end users as required.
• Maintain an accurate inventory of AV equipment.
• Locate faults and provide resolutions such as fixing or loaning equipment.
• Prepare equipment for future events and meetings as required.
• Be fully competent with all installed and portable technologies.
• Monitor and manage AV incidents and service requests through the helpdesk.
• Log faults, actions and resolutions accurately and keep tickets updated.
• Provide support to users at all levels of seniority.
• Attend and remain on station for important events when required.

Job description

proAV, a leading global AV integrator, is seeking an experienced On-site AV Engineer to join the London team. You will be responsible for providing service delivery across site against pre-agreed SLA, including day to day support of the AV facilities.

This role involves ensuring AV systems and meeting/event spaces are operational, acting as the on-site technical representative, and supporting events with first- and second-line AV expertise. On-site shifts apply.