AV Resource Coordinator

Prospero Integrated; Egham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading global AV integrator is seeking a Senior Resource Coordinator to manage schedules and deployment of Field Service Engineers in Egham. This onsite role focuses on ensuring high levels of service delivery and operational efficiency while maintaining customer satisfaction. The ideal candidate has proven experience in resource coordination, strong organisational skills, and a customer-focused approach. Familiarity with ticketing systems and CRM platforms, especially Dynamics, is advantageous. The position offers a salary range of £28,000 - £33,000.

Qualifications

• Proven experience in resource coordination or service scheduling.
• Strong organisational skills and attention to detail.
• Confident communicator with a customer-focused approach.
• Experience using ticketing systems and CRM platforms.

Responsibilities

• Manage engineer scheduling for reactive, planned, and quoted works.
• Oversee PMVs and engineer utilisation.
• Act as the key link between the Service Desk and Field Service Engineers.
• Ensure SLAs, KPIs, and service standards are consistently met.
• Maintain accurate ETAs and updates within the CRM system.

Skills

Resource coordination

Organisational skills

Customer-focused communication

Ticketing systems experience

Attention to detail

Tools

Dynamics CRM

Job description

Senior Resource Coordinator

Location: Egham
Salary: £28,000 - £33,000

We are recruiting on behalf of a leading global AV integrator for an experienced Senior Resource Coordinator to join their support services team in Egham. This role is fully on site with a potential of hybrid.

This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities

• Manage engineer scheduling for reactive, planned, and quoted works
• Oversee PMVs and engineer utilisation
• Act as the key link between the Service Desk and Field Service Engineers
• Ensure SLAs, KPIs, and service standards are consistently met
• Maintain accurate ETAs and updates within the CRM system
• Manage engineer holidays, absences, and capacity planning
• Support service improvement initiatives and handle escalations

Key Skills & Experience

• Proven experience in resource coordination or service scheduling
• Strong organisational skills and attention to detail
• Confident communicator with a customer-focused approach
• Experience using ticketing systems and CRM platforms (Dynamics preferred)
• AV, VC, or technology services background advantageous