AV Break-fix Engineer – L2

Kinly’s Global Services; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading AV integrator in London is seeking an AV Break-fix Engineer to join their global team. This onsite role involves providing technical support for audiovisual systems in meeting rooms and events. Expect responsibilities including troubleshooting equipment, conducting pre-event tests, and collaborating with clients. Ideal candidates will have strong knowledge of AV systems and excellent communication skills, enabling them to work effectively with executive management. Join a collaborative work environment that fosters innovation and teamwork.

Benefits

Company benefits

Competitive salary based on skills and experience

Qualifications

• Proven experience in AV technical support, especially in a corporate setting.
• Ability to read as-built drawings and apply the understanding.
• Strong diagnostic skills to troubleshoot AV signal degradation.

Responsibilities

• Provide AV and VC technical support across meeting rooms and event spaces.
• Identify and resolve technical faults in equipment.
• Conduct pre-event testing and support for global production events.

Skills

Good knowledge of signal flow in video, audio, and control wiring

Knowledge of Cisco videoconferencing systems

Knowledge of Microsoft Teams / Microsoft Teams Rooms

Strong capability with AV control systems (e.g., Crestron)

Strong troubleshooting and diagnostic skills with AV gear

Good communication skills with vendors, co‑workers, and managers

LCD and DLP projector maintenance capability

Job description

Role: AV Break-fix Engineer – L2

Location: London (Broadgate Circle) – on-site

Salary: Negotiable dependent on skills and experience, plus company benefits

Hours: 40 hours/week, with shifts between 8am – 5pm Monday through Friday.

Shift times may vary occasionally for an event issue/out of hours fix, but within 7am-4pm, 9am-6pm or 10am-7pm.

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Due to further growth of an exciting long-term contract with an international blue‑chip financial organisation, we now have a new opportunity for a proven AV Technician to join our highly collaborative global team, to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site.

As a key member of the L2 team you will work to identify and resolve technical faults across the wide array of videoconferencing and other audio‑visual equipment; configure devices, assist in office relocations for this high‑level client, provide remote support to users at other office locations as needed and complete various tasks as assigned by the Lead Break‑Fix Technician or management team.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the required services.

Key responsibilities

• Pre‑event testing of audio, wireless microphone battery levels, etc.
• Liaise with the client for large events to understand their requirements.
• Attend pre‑production meetings required for any scheduled special events.
• Be the primary support to operate global production events.
• Own the event experiences for the meeting host and attendees.
• Respond to notifications of AV technical issues directly.
• Replace components, wires and non‑functional parts as needed to restore system functionality.
• Test room AV functions completely with all sources and capabilities, after troubleshooting and during room annual PM (Preventative Maintenance) performances.
• Video/audio conference set‑up and support.
• Site certification of all new and relocated video conference systems.
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
• Ensure all multi‑media/presentation rooms are maintained in good working order.
• Assist with support for multi‑media broadcasting.
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.

Skills Profile

• Good knowledge of signal flow in video, audio, and control wiring.
• Knowledge of Cisco videoconferencing systems.
• Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred.
• Strong capability with operation and troubleshooting of AV control systems (e.g., Crestron).
• Ability to load compiled code in control processors and touchpanels.
• Strong troubleshooting and diagnostic skills with AV gear.
• Knowledge of AV systems and behaviour of AV signals.
• Ability to read as-built drawings and apply the understanding to diagnose reported problems.
• Ability to recognise and describe audio and/or video signal degradation.
• Good communication skills with vendors, co‑workers, and managers.
• LCD and DLP projector maintenance capability.
• Ability to improvise workarounds for AV set‑ups to meet the requirements.
• Some installation skills preferred but not required.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world‑class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio‑visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi‑award‑winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting‑edge technology tailored to their exact needs.

We are global: You’ll be working alongside the world’s leading brands and supporting them on high‑profile, international projects.

Equal Opportunities

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.