Automotive Warranty Claims Specialist

Wessex Garages; Newport; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 22 days + bank

Company pension

Cycle to work

Wellbeing support

Eye tests & flu vouchers

Discount car purchase

Job summary

Wessex Garages is recruiting a Warranty Administrator to ensure warranty claims are processed accurately and efficiently. You will submit, monitor, and reconcile claims, ensuring documentation meets manufacturer standards and optimising recoveries for the business.

Working with Service Advisors, Technicians, Parts, and manufacturer reps, you will help ensure timely processing and resolve issues promptly. A strong admin background and good IT skills are essential, with full training provided for

Qualifications

• Experience in motor industry preferred.
• Strong attention to detail and excellent organisational skills.
• Confident using Microsoft Office and web-based systems.
• Excellent communication and relationship-building skills.
• Ability to prioritise workload and work independently in a busy environment.
• Professional, proactive, and customer-focused approach.

Responsibilities

• Submit, monitor, and reconcile manufacturer warranty claims.
• Ensure documentation meets manufacturer standards.
• Collaborate with Service Advisors, Technicians, Parts and manufacturers.
• Maximise warranty recoveries for the business.
• Liaise with manufacturers regarding approvals and claim resolutions.
• Maintain warranty records and monitor debt weekly.
• Complete monthly checks of warranty payments.
• Support audits and stay up-to-date with warranty policies.

Skills

Administrative experience

Attention to detail

MS Office

Communication

Time management

Customer service

Tools

Web-based systems

CRM systems

Job description

Wessex Garages is recruiting a Warranty Administrator to ensure warranty claims are processed accurately and efficiently. You will submit, monitor, and reconcile claims, ensuring documentation meets manufacturer standards and optimising recoveries for the business.

Working with Service Advisors, Technicians, Parts, and manufacturer reps, you will help ensure timely processing and resolve issues promptly. A strong admin background and good IT skills are essential, with full training provided for