Warranty Administrator

Wessex Garages; Newport; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 22 days + bank

Company pension

Cycle to work

Wellbeing support

Eye tests & flu vouchers

Discount car purchase

Job summary

Wessex Garages is recruiting a Warranty Administrator to ensure warranty claims are processed accurately and efficiently. You will submit, monitor, and reconcile claims, ensuring documentation meets manufacturer standards and optimising recoveries for the business.

Working with Service Advisors, Technicians, Parts, and manufacturer reps, you will help ensure timely processing and resolve issues promptly. A strong admin background and good IT skills are essential, with full training provided for

Qualifications

• Experience in motor industry preferred.
• Strong attention to detail and excellent organisational skills.
• Confident using Microsoft Office and web-based systems.
• Excellent communication and relationship-building skills.
• Ability to prioritise workload and work independently in a busy environment.
• Professional, proactive, and customer-focused approach.

Responsibilities

• Submit, monitor, and reconcile manufacturer warranty claims.
• Ensure documentation meets manufacturer standards.
• Collaborate with Service Advisors, Technicians, Parts and manufacturers.
• Maximise warranty recoveries for the business.
• Liaise with manufacturers regarding approvals and claim resolutions.
• Maintain warranty records and monitor debt weekly.
• Complete monthly checks of warranty payments.
• Support audits and stay up-to-date with warranty policies.

Skills

Administrative experience

Attention to detail

MS Office

Communication

Time management

Customer service

Tools

Web-based systems

CRM systems

Job description

Warranty Administrator Reference Number - 0123445567567

Salary Competitive

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About the role

Join Wessex Garages as a Warranty Administrator and play a key role in ensuring warranty claims are processed accurately and efficiently.

You’ll be responsible for submitting, monitoring, and reconciling manufacturer warranty claims, ensuring all documentation meets manufacturer standards and maximising warranty recoveries for the business. Working closely with Service Advisors, Technicians, Parts departments, and manufacturer representatives, you’ll help ensure claims are processed correctly and resolved promptly.

Key responsibilities

• Process and submit manufacturer warranty claims accurately and within required timescales.
• Monitor and track outstanding claims, following up on authorisations, rejections, and queries.
• Ensure job cards and supporting documentation meet manufacturer requirements.
• Liaise with manufacturers regarding approvals, warranty contributions, and claim resolutions.
• Manage warranty parts returns and maintain accurate warranty records.
• Monitor work in progress, outstanding claims, and weekly debt analysis.
• Complete monthly checks to ensure warranty payments have been received correctly.
• Support manufacturer audits and keep up to date with warranty policies and procedures.

About you

• Previous administrative experience, ideally within the motor industry.
• Strong attention to detail and excellent organisational skills.
• Confident using Microsoft Office and web-based systems.
• Excellent communication and relationship-building skills.
• Ability to prioritise workload and work independently in a busy environment.
• Professional, proactive, and customer-focused approach.

Motor industry or warranty administration experience would be advantageous, but full training will be provided for the right candidate.

Why join Wessex Garages?

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

Reg. Company Number: 2639755

VAT Reg. No. 567778570

Wessex Garages Holdings Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.Wessex Garages Holdings Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 535085. Permitted activities include acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.