Automotive Service Advisor - Training, Bonus & Growth

Haynes Group; Canterbury; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Monthly performance bonus

Manufacturer training

Career progression opportunities

Friendly, supportive working env.

Employee benefits package

Résumé du poste

Haynes Bros. Ltd in Canterbury is seeking an experienced Service Advisor to join our busy Aftersales team. You will be the first point of contact for customers, coordinating service bookings and liaising with technicians to ensure work is completed to high standards.

The role requires motor trade experience and excellent communication skills. We offer full manufacturer training, a supportive environment and opportunities for career progression within a growing dealer group.

Qualifications

• Previous motor trade experience is essential.
• Service Advisor experience would be advantageous.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Ability to manage multiple priorities in a busy dealership environment.
• A positive, professional and customer-focused approach.
• Good IT skills and experience using dealership or booking systems.

Responsabilités

• Welcome customers and manage service enquiries in person, by telephone and email.
• Book vehicle services, repairs and MOTs.
• Liaise with technicians and communicate vehicle progress to customers.
• Prepare estimates and explain completed work and associated costs.
• Ensure all customer and vehicle records are maintained accurately.
• Identify opportunities for additional products and services where appropriate.
• Support the team in delivering exceptional levels of customer satisfaction.

Connaissances

Motor trade experience

Customer service

Communication skills

Organisational skills

IT literacy

Outils

Dealership booking systems

Description du poste

Haynes Bros. Ltd in Canterbury is seeking an experienced Service Advisor to join our busy Aftersales team. You will be the first point of contact for customers, coordinating service bookings and liaising with technicians to ensure work is completed to high standards.

The role requires motor trade experience and excellent communication skills. We offer full manufacturer training, a supportive environment and opportunities for career progression within a growing dealer group.