Automotive Service Advisor & Parts Support

Vertu Motors plc; Worksop; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Retail discounts & cashback

Colleague car purchase scheme

Share Incentive Scheme

Pension

Enhanced family leave

Ongoing training & progression

Job summary

Vertu Toyota Worksop is seeking a Service Advisor to join our brilliant team. You’ll be the link between customers and our workshop, ensuring a positive and clear experience while supporting the Parts Department two days a week.

The role offers a £32,000 basic salary plus a strong benefits package, with hours Monday–Friday 8am–5.30pm and alternate Saturday mornings. You’ll build relationships, communicate clearly and work toward targets.

Qualifications

• Motor trade experience in service, aftersales or front of house is preferred.
• Full UK driving licence (manual & automatic) required.
• Excellent communication with customers and colleagues.
• Customer-first approach with a professional, friendly manner.
• Ability to multitask in a busy workshop environment.
• Confidence using dealership systems and working to targets.

Responsibilities

• Manage customer bookings and set clear expectations.
• Keep customers informed throughout service or repair.
• Identify opportunities to upsell products or services.
• Follow up to ensure a great customer experience.
• Handle inbound parts enquiries and source parts as needed.
• Maintain up-to-date product knowledge.

Skills

Motor trade experience

Driving licence

Communication skills

Customer-first approach

Multitasking

System usage & targets

Job description

Vertu Toyota Worksop is seeking a Service Advisor to join our brilliant team. You’ll be the link between customers and our workshop, ensuring a positive and clear experience while supporting the Parts Department two days a week.

The role offers a £32,000 basic salary plus a strong benefits package, with hours Monday–Friday 8am–5.30pm and alternate Saturday mornings. You’ll build relationships, communicate clearly and work toward targets.