Service Advisor

Vertu Motors plc; Worksop; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Retail discounts & cashback

Colleague car purchase scheme

Share Incentive Scheme

Pension

Enhanced family leave

Ongoing training & progression

Job summary

Vertu Toyota Worksop is seeking a Service Advisor to join our brilliant team. You’ll be the link between customers and our workshop, ensuring a positive and clear experience while supporting the Parts Department two days a week.

The role offers a £32,000 basic salary plus a strong benefits package, with hours Monday–Friday 8am–5.30pm and alternate Saturday mornings. You’ll build relationships, communicate clearly and work toward targets.

Qualifications

• Motor trade experience in service, aftersales or front of house is preferred.
• Full UK driving licence (manual & automatic) required.
• Excellent communication with customers and colleagues.
• Customer-first approach with a professional, friendly manner.
• Ability to multitask in a busy workshop environment.
• Confidence using dealership systems and working to targets.

Responsibilities

• Manage customer bookings and set clear expectations.
• Keep customers informed throughout service or repair.
• Identify opportunities to upsell products or services.
• Follow up to ensure a great customer experience.
• Handle inbound parts enquiries and source parts as needed.
• Maintain up-to-date product knowledge.

Skills

Motor trade experience

Driving licence

Communication skills

Customer-first approach

Multitasking

System usage & targets

Job description

Vertu Toyota Worksop

We’re looking for a Service Advisor to join our brilliant team at Vertu Toyota Worksop. If you want to build your career with one of the UK’s leading motor retailers, this is a fantastic opportunity to get stuck in and grow.

You’ll also support our Parts Department two days per week, gaining broader experience across aftersales and adding real value to the team.

We’re offering a £32,000 basic salary plus a strong benefits package.

Hours

Monday–Friday 8am–5.30pm
alternate Saturday mornings: 8.00am – 12.00pm

About The Role

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

What You’ll Be Doing

Service Advisor duties:

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle’s service or repair
• Identifying opportunities to upsell products or services in a helpful way
• Following up to ensure a great customer experience

Parts Support (2 Days Per Week)

• Handling inbound parts enquiries via phone and online platforms
• Accurately identifying and sourcing parts
• Keeping product knowledge up to date

What We’re Looking For

• Motor trade experience (ideally service, aftersales or front of house)
• Full UK driving licence (manual & automatic)
• Strong communication skills and a customer-first approach
• Ability to multitask and stay organised in a busy environment
• Confidence using systems and working towards targets

What You’ll Get

• 25 days holiday + bank holidays (rising with service)
• Retail discounts & cashback platform
• Preferential service rates
• Colleague car purchase scheme
• Share Incentive Scheme
• Pension
• Enhanced family leave
• Ongoing training & progression opportunities

Ready to join us?

If successful, we’ll carry out standard pre-employment checks including employment history, address, credit and criminal record checks.