Service Advisor

Vertu Motors; Worksop; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (risi

Retail discounts & cashback platform

Preferential service rates

Colleague car purchase scheme

Share Incentive Scheme

Pension

Enhanced family leave

Ongoing training & progression

Job summary

Vertu Toyota Worksop is seeking a Service Advisor to join our team. You will act as the link between customers and our workshop, ensuring a positive, clear and supportive experience.

You’ll also support the Parts Department two days per week, gaining broader Aftersales exposure and adding value to the team. The role offers a £32,000 basic salary with a strong benefits package.

Qualifications

• Motor trade experience (ideally service, aftersales or front of house)
• Full UK driving licence (manual & automatic)
• Strong communication skills and a customer-first approach
• Ability to multitask and stay organised in a busy environment
• Confidence using systems and working towards targets

Responsibilities

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle’s service or repair
• Identifying opportunities to upsell products or services in a helpful way
• Following up to ensure a great customer experience
• Handling inbound parts enquiries via phone and online platforms
• Accurately identifying and sourcing parts
• Keeping product knowledge up to date

Skills

Motor trade experience

Full UK driving licence

Strong communication skills

Customer-first approach

Multitasking

Organised

Job description

Vertu Toyota Worksop

We’re looking for a Service Advisor to join our brilliant team at Vertu Toyota Worksop. If you want to build your career with one of the UK’s leading motor retailers, this is a fantastic opportunity to get stuck in and grow.

You’ll also support our Parts Department two days per week, gaining broader experience across aftersales and adding real value to the team.

We’re offering a £32,000 basic salary plus a strong benefits package.

Hours:
Monday–Friday 8am–5.30pm
alternate Saturday mornings: 8.00am – 12.00pm

About the role

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

What you’ll be doing

Service Advisor duties:

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle’s service or repair
• Identifying opportunities to upsell products or services in a helpful way
• Following up to ensure a great customer experience

Parts support (2 days per week):

• Handling inbound parts enquiries via phone and online platforms
• Accurately identifying and sourcing parts
• Keeping product knowledge up to date

What we’re looking for

• Motor trade experience (ideally service, aftersales or front of house)
• Full UK driving licence (manual & automatic)
• Strong communication skills and a customer-first approach
• Ability to multitask and stay organised in a busy environment
• Confidence using systems and working towards targets

What you’ll get

We invest heavily in our people—so you can expect real career development.

• 25 days holiday + bank holidays (rising with service)
• Retail discounts & cashback platform
• Preferential service rates
• Colleague car purchase scheme
• Share Incentive Scheme
• Pension
• Enhanced family leave
• Ongoing training & progression opportunities

Ready to join us?

If successful, we’ll carry out standard pre-employment checks including employment history, address, credit and criminal record checks.