Automotive Service Advisor – OTE Up to £35k & Progression

Lookers Motor Group Limited; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive pay with progression

Generous annual leave

Family leave

Techscheme discounts

Eyecare vouchers

GP services

Dental insurance

Critical illness cover

Travel insurance

Job summary

Newcastle Volkswagen is recruiting an experienced Service Advisor to join the Aftersales Team on site. The role focuses on booking MOTs and services, advising on warranty coverage, and upselling parts.

You will work with the Aftersales department to schedule appointments and deliver a high-quality customer experience. We expect energetic, customer-focused candidates with strong communication skills who can explain technical information clearly.

Qualifications

• Experience as a service advisor in automotive Aftersales.
• Excellent communication skills with customers and colleagues.
• Ability to upsell parts, services and warranties.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts and accessories.
• Liaising with Aftersales to schedule appointments based on workload.
• Managing high volumes of customer interactions daily and via phone/online.
• Informing customers of turnaround times and workshop status.
• Maintaining accurate customer records in the systems.

Skills

Customer service

Communication skills

Team player

Dealer systems knowledge

Tools

Kerridge / ADP

Job description

Newcastle Volkswagen is recruiting an experienced Service Advisor to join the Aftersales Team on site. The role focuses on booking MOTs and services, advising on warranty coverage, and upselling parts.

You will work with the Aftersales department to schedule appointments and deliver a high-quality customer experience. We expect energetic, customer-focused candidates with strong communication skills who can explain technical information clearly.