Automotive Service Advisor: Customer Experience & Upsell Pro

Lookers Limited; Sunderland; Presencial; GBP 29 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Annual leave

Maternity/paternity leave

Eyecare

Smart Health

Dental insurance

Resumo da oferta

Wearside Audi in Sunderland is seeking an experienced Service Advisor to join our Aftersales Team on site. The role involves booking MOTs, services and repairs, advising on warranty options, and coordinating with Aftersales to schedule work.

You will build rapport with customers and colleagues, delivering a first-class experience. You’ll report to the Aftersales Manager, benefit from in-house training, and have opportunities for progression within a busy dealership environment.

Qualificações

• Experience as a Service Advisor or in Aftersales.
• Excellent communication and customer service skills.
• Able to explain technical information clearly to customers.
• Experience with Kerridge/ADP is a plus.

Responsabilidades

• Book MOTs, services and repair work for customers.
• Advise customers about warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments based on workload.
• Handle high volume of customer interactions daily (phone, online).
• Inform customers of turnaround times and update records accordingly.

Conhecimentos

Communication skills

Customer service

Team player

Ferramentas

Kerridge

ADP

Descrição da oferta de emprego

Wearside Audi in Sunderland is seeking an experienced Service Advisor to join our Aftersales Team on site. The role involves booking MOTs, services and repairs, advising on warranty options, and coordinating with Aftersales to schedule work.

You will build rapport with customers and colleagues, delivering a first-class experience. You’ll report to the Aftersales Manager, benefit from in-house training, and have opportunities for progression within a busy dealership environment.