Senior Service Advisor - Automotive with Uncapped Bonus

Lookers; Newcastle upon Tyne; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Service bonus (£6,000 uncapped)

Training and development

Inclusive workplace culture

Job summary

Newcastle Volkswagen, part of Lookers, is hiring a Senior Service Advisor in Newcastle upon Tyne. This permanent full-time role spans 42 hours per week, with a salary up to £38,000 OTE (basic £32,000 plus bonus).

You will own the customer journey, book MOTs, services and repairs, and support the service desk and management team. You will need proven automotive industry experience, strong communication, and a UK driving licence.

Qualifications

• Experience in the automotive industry is required.
• Familiarity with Kerridge/ADP or other dealer systems is advantageous.
• Full UK driving licence is essential.

Responsibilities

• Communicate with customers for service, repair and MOT bookings.
• Advise customers about warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments and manage workload.
• Maintain accurate customer records and update booking systems.
• Support the Aftersales Manager and ensure processes are followed.

Skills

Communication skills

Teamwork

Organisation

Time management

Service Advisor experience

Warm personality

Customer experience

Kerridge / ADP knowledge

Tools

Kerridge / ADP

Job description

Newcastle Volkswagen, part of Lookers, is hiring a Senior Service Advisor in Newcastle upon Tyne. This permanent full-time role spans 42 hours per week, with a salary up to £38,000 OTE (basic £32,000 plus bonus).

You will own the customer journey, book MOTs, services and repairs, and support the service desk and management team. You will need proven automotive industry experience, strong communication, and a UK driving licence.