Automotive Service Advisor - No Weekends, Free Parking

Hawk Hiring LTD; Hastings; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Generous annual holiday allowance

Company pension scheme

Employee discounts on vehicle repairs/

Free secure on-site parking

Job summary

Hawk Hiring LTD in Hastings is seeking an experienced Automotive Service Advisor / Workshop Receptionist to join our friendly front-of-house team. You will be the main contact for customers, handling enquiries, scheduling servicing, MOTs, and repairs, and communicating repair updates in plain English.

Collaborating with workshop technicians, you will ensure a smooth, high-standard customer experience from start to finish.

Qualifications

• Previous experience as a Service Advisor, Workshop Receptionist, or Front-of-House automotive customer service specialist.
• Excellent communication skills with the ability to explain mechanical work clearly to customers.
• Strong organizational skills with garage management software and booking systems.
• Full UK driving licence is advantageous.

Responsibilities

• Managing customer bookings
• Explaining repairs/MOT findings clearly
• Creating work orders
• Liaising between customers and workshop technicians
• Processing payments

Skills

Customer service

Communication skills

Garage management software

Booking systems

Driving licence

Job description

Hawk Hiring LTD in Hastings is seeking an experienced Automotive Service Advisor / Workshop Receptionist to join our friendly front-of-house team. You will be the main contact for customers, handling enquiries, scheduling servicing, MOTs, and repairs, and communicating repair updates in plain English.

Collaborating with workshop technicians, you will ensure a smooth, high-standard customer experience from start to finish.