Automotive Service Advisor – Mon-Fri

Hawk Hiring LTD; Canterbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Generous holiday

Company pension

Employee discounts

Free on-site parking

Job summary

Hawk Hiring LTD in Canterbury is seeking an experienced Service Advisor/Aftersales Advisor to join a busy dealership team. You will be the crucial link between customers and technicians, delivering warm, professional service, confirming maintenance requirements, and coordinating repair bookings.

You will also use your sales skills to present additional maintenance products to keep customers safe on the road.

Qualifications

• Proven experience in a customer-facing role (Automotive Service Advisor, Aftersales Executive, or high-volume Retail/Sales background).
• Excellent communication, organisational skills, and a passion for delivering outstanding customer service.
• Self-motivated and comfortable utilising sales skills to offer add-on products, upsell services, and build long-lasting customer relationships.
• Methodical approach with good IT and administrative capability.
• Full UK driving licence is preferred.

Responsibilities

• Act as the crucial link between customers and technicians, delivering warm, professional service.
• Confirm vehicle maintenance requirements and manage repair bookings.
• Use sales skills to present additional maintenance products that keep customers safe on the road.

Skills

Customer service

Sales skills

Communication

Organisational skills

Job description

Hawk Hiring LTD in Canterbury is seeking an experienced Service Advisor/Aftersales Advisor to join a busy dealership team. You will be the crucial link between customers and technicians, delivering warm, professional service, confirming maintenance requirements, and coordinating repair bookings.

You will also use your sales skills to present additional maintenance products to keep customers safe on the road.