Automotive Service Advisor – Growth, Rewards & Training

Hawk Hiring LTD; Aylesford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive holiday package

Company pension scheme

Exclusive employee car purchase scheme

Staff discounts on parts/servicing

Free secure on-site parking

Job summary

Hawk Hiring LTD in Ashford is seeking a proactive Service Advisor/Aftersales Advisor to join our busy dealership. You will welcome customers, manage service or repair bookings from start to finish, and ensure an exceptional customer experience while maximising upselling opportunities.

The role requires a background in customer-facing roles, excellent communication, and the ability to work in a fast-paced workshop environment.

Qualifications

• Background in a customer-facing role (Automotive Service Advisor, Aftersales, or high-volume retail/hospitality).
• Friendly, outgoing personality with a genuine passion for building lasting customer relationships.
• Methodical, organised, and confident using sales skills to recommend products and services.
• Excellent communication and administrative abilities under fast-paced workshop conditions.
• Full UK driving licence preferred.

Responsibilities

• Front-of-house customer reception and service bookings management.
• Vehicle check-ins and job card preparation.
• Customer updates throughout service/repair journey.
• Liaising with workshop technicians to ensure smooth workflow.
• Presenting additional recommended products/services to customers.

Skills

Customer service

Communication

Organised

Sales skills

Full UK driving licence

Job description

Hawk Hiring LTD in Ashford is seeking a proactive Service Advisor/Aftersales Advisor to join our busy dealership. You will welcome customers, manage service or repair bookings from start to finish, and ensure an exceptional customer experience while maximising upselling opportunities.

The role requires a background in customer-facing roles, excellent communication, and the ability to work in a fast-paced workshop environment.