Automotive Service Advisor & Aftersales Specialist

Hawk Hiring LTD; Rotherfield; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Company pension

Life assurance + wellbeing app

Counselling sessions

Employee vehicle discounts

Free on-site parking

Job summary

Hawk Hiring LTD is seeking a proactive Service Advisor / Aftersales Specialist to join our busy workshop reception team at the Bexhill-on-Sea base. You will be the primary liaison between customers and workshop technicians, ensuring a smooth journey from booking to vehicle handover and ongoing client care.

The role requires experience in automotive aftersales, strong communication, solid IT literacy, excellent organisation, and a full UK driving licence.

Qualifications

• Experience as a Service Advisor, Customer Service Specialist, or Aftersales Coordinator in automotive environments.
• Outstanding communication and professional phone manner.
• Strong IT literacy and organisational ability.

Responsibilities

• Greet and assist customers at the workshop reception.
• Coordinate workshop bookings and liaise with technicians on repair timelines.
• Answer inbound inquiries and arrange onward travel as needed.
• Complete job card administration and ensure excellent customer care.

Skills

Communication skills

IT literacy

Organizational skills

Driving licence (UK)

Job description

Hawk Hiring LTD is seeking a proactive Service Advisor / Aftersales Specialist to join our busy workshop reception team at the Bexhill-on-Sea base. You will be the primary liaison between customers and workshop technicians, ensuring a smooth journey from booking to vehicle handover and ongoing client care.

The role requires experience in automotive aftersales, strong communication, solid IT literacy, excellent organisation, and a full UK driving licence.