Automotive Service Advisor: Customer Care & Upsell

Hawk Hiring LTD; Royal Tunbridge Wells; Vor Ort; GBP 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Holiday allowance

Company pension

Employee discounts

Life assurance

On-site parking

Zusammenfassung

Hawk Hiring LTD is seeking a customer-focused Automotive Service Advisor to join our busy dealership service team in Royal Tunbridge Wells. You will act as the main link between customers and workshop technicians, delivering high-quality care, explaining service work, and managing bookings with a focus on upselling approved maintenance.

The role requires proven experience in a franchised dealership or busy workshop, excellent communication skills, and familiarity with DMS systems.

Qualifikationen

• Proven experience as Automotive Service Advisor, Service Receptionist, or Aftersales Specialist in a franchised dealership or busy workshop.
• Strong communication skills with a track record of CSAT and upselling targets.
• Proficiency with automotive dealer management systems (DMS e.g., Keyloop/CDK, Kerridge, or similar).

Aufgaben

• Act as the key link between customers and workshop technicians.
• Explain service work clearly and manage bookings.
• Upsell core maintenance work and maintain high customer satisfaction ratings.

Kenntnisse

Automotive service advisor

Customer communication

DMS software (Keyloop/CDK/Kerridge)

Jobbeschreibung

Hawk Hiring LTD is seeking a customer-focused Automotive Service Advisor to join our busy dealership service team in Royal Tunbridge Wells. You will act as the main link between customers and workshop technicians, delivering high-quality care, explaining service work, and managing bookings with a focus on upselling approved maintenance.

The role requires proven experience in a franchised dealership or busy workshop, excellent communication skills, and familiarity with DMS systems.