Automotive Service Advisor: Front-of-House Champion

Hawk Hiring LTD; Hastings; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Company pension scheme

All-expenses-paid team social events

Free secure on-site parking

Job summary

Hawk Hiring LTD in Hastings is seeking an experienced Service Advisor / Automotive Customer Specialist to act as the primary link between customers and workshop technicians. You will be responsible for booking in work, providing transparent advice, upselling additional necessary work, managing job sheets, and ensuring an exceptional customer experience from drop‑off to handover.

The role offers standard hours, no weekends, and benefits including 28 days holiday, pension, team events, and on‑site

Qualifications

• Previous experience as a Service Advisor, Workshop Controller, or Automotive Customer Service Representative.
• Excellent communication skills with the ability to explain mechanical repairs clearly to customers.
• Strong IT literacy and familiarity with dealer management systems (DMS) or workshop booking software.
• Strong organizational skills and the ability to multi‑task in a fast‑paced environment.
• Full UK driving licence is advantageous.

Responsibilities

• Booking in work and acting as the main link between customers and workshop technicians.
• Providing transparent advice and upselling necessary work.
• Managing job sheets and ensuring a positive customer experience from drop‑off to handover.

Skills

Customer service

Communication

IT literacy

Organizational skills

Driving licence

Tools

Dealer Management System (DMS)

Job description

Hawk Hiring LTD in Hastings is seeking an experienced Service Advisor / Automotive Customer Specialist to act as the primary link between customers and workshop technicians. You will be responsible for booking in work, providing transparent advice, upselling additional necessary work, managing job sheets, and ensuring an exceptional customer experience from drop‑off to handover.

The role offers standard hours, no weekends, and benefits including 28 days holiday, pension, team events, and on‑site