Automotive Service Advisor | Front Desk & Customer Care

Hawk Hiring LTD; Cheltenham; Vor Ort; GBP 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Holiday allowance

Company pension

On-site parking

Zusammenfassung

Hawk Hiring LTD is seeking a Service Advisor to join our Cheltenham-based front-of-house team. You will manage bookings, coordinate with workshop technicians, and ensure a smooth customer experience from drop-off to collection.

Ideal applicants will have prior automotive service advisory experience, strong communication skills, and good IT literacy. A full UK driving licence is preferred, reflecting the role's on-site requirements.

Qualifikationen

• Previous experience as Service Advisor, Service Receptionist, or Customer Service Coordinator in automotive settings.
• Strong communication skills and professional telephone manner.
• Good IT literacy and ability to manage a busy reception desk.
• Full UK driving licence preferred.

Aufgaben

• Manage customer bookings and greet motorists at service reception.
• Coordinate workshop schedules with vehicle technicians.
• Handle telephone and email enquiries and process job cards and invoices.

Kenntnisse

Communication

Telephone etiquette

IT literacy

Organisation

UK driving licence

Jobbeschreibung

Hawk Hiring LTD is seeking a Service Advisor to join our Cheltenham-based front-of-house team. You will manage bookings, coordinate with workshop technicians, and ensure a smooth customer experience from drop-off to collection.

Ideal applicants will have prior automotive service advisory experience, strong communication skills, and good IT literacy. A full UK driving licence is preferred, reflecting the role's on-site requirements.