Automotive Service Advisor - Elevate CX & Upsell

Hawk Hiring LTD; Oxford; Sur place; GBP 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

31 days holiday (including bank hols)

Company pension scheme

Employee discounts on vehicle Purch/ed

Life assurance

Staff referral incentives

Free secure on-site parking

Fully funded training & development

Résumé du poste

Hawk Hiring LTD in Oxford seeks a customer-focused Service Advisor/Receptionist to join the front-of-house service team. You will guide customers through service, MOT, or repairs, ensuring satisfaction and contributing to department revenue.

Ideal candidates have automotive service experience, strong communication, and a proven upsell ability. The role includes on-site work with parking and regular hours Monday–Friday, with occasional Saturday mornings and full UK driving licence required.

Qualifications

• Experience as a Service Advisor, Service Receptionist, or customer service executive in automotive retail or workshop environments.
• Excellent communication skills with a track record in upselling and retaining customers.
• Familiarity with dealer management systems (DMS) such as Kerridge, Key2, or Pinewood Drive is advantageous.

Responsabilités

• Manage customer check-ins and check-outs.
• Liaise between retail customers and workshop technicians.
• Upsell routine maintenance and add-on services.
• Process service bookings and updates on repairs.
• Provide regular repair progress updates to customers.

Connaissances

Strong communication

Upselling

Customer service

Customer retention

Outils

Kerridge

Key2

Pinewood Drive

Description du poste

Hawk Hiring LTD in Oxford seeks a customer-focused Service Advisor/Receptionist to join the front-of-house service team. You will guide customers through service, MOT, or repairs, ensuring satisfaction and contributing to department revenue.

Ideal candidates have automotive service experience, strong communication, and a proven upsell ability. The role includes on-site work with parking and regular hours Monday–Friday, with occasional Saturday mornings and full UK driving licence required.