Automotive Service Advisor - Customer Experience Champion

JLR; Chesterfield; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Cashback rewards platform with top ret

Enhanced maternity & paternity leave

Job summary

Vertu Land Rover Chesterfield is seeking an experienced Service Advisor to join its established team. The role acts as the link between customers and the workshop, ensuring clear, supportive interactions and high satisfaction.

You will welcome customers, set expectations, and keep them updated on service progress. Key responsibilities include managing communications, providing timely updates, and advising on additional products or services while meeting targets and maintaining service levels.

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• Must hold a full UK driving licence.

Responsibilities

• Managing customer communication throughout the service or repair process.
• Clearly setting expectations and providing timely updates.
• Advising on additional products or services that may benefit the customer.
• Meeting targets while maintaining exceptional service levels.
• Following up to ensure customers are fully satisfied with their experience.

Skills

Customer service

Communication

Tools

Full UK driving licence

Job description

Vertu Land Rover Chesterfield is seeking an experienced Service Advisor to join its established team. The role acts as the link between customers and the workshop, ensuring clear, supportive interactions and high satisfaction.

You will welcome customers, set expectations, and keep them updated on service progress. Key responsibilities include managing communications, providing timely updates, and advising on additional products or services while meeting targets and maintaining service levels.