Automotive Service Advisor – Customer-Focused Growth

DAF Trucks Ltd; Spalding; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

22 days holiday

Holiday increase 25 days

Employee of the Month Competition

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Job summary

Ford and Slater is seeking a Service Advisor for our Spalding dealership. You will greet customers, manage service bookings, and prepare estimates while keeping clients informed on costs, progress and authorisations.

The role requires PC literacy and a customer-focused approach; a full UK driving licence is preferred. Working 45 hours weekly, with 1 in 4 Saturdays, the position offers 22–25 days of holiday plus statutory holidays and pension benefits.

Qualifications

• Customer-focused individual with a passion for service.
• Experience as a Service Advisor in the commercial vehicle or motor trade is preferred but not essential.
• Knowledge of vehicle repair scheduling is preferred but not essential.
• PC literate and full UK driving licence preferred.

Responsibilities

• Meeting and greeting clients in a friendly and professional manner.
• Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
• Complete service estimates accurately, clearly, and quickly.
• Keep customers up to date with costs, progress and authorisations.
• Prepare job cards & raise invoices.

Skills

Customer focus

PC literacy

Driving licence

Job description

Ford and Slater is seeking a Service Advisor for our Spalding dealership. You will greet customers, manage service bookings, and prepare estimates while keeping clients informed on costs, progress and authorisations.

The role requires PC literacy and a customer-focused approach; a full UK driving licence is preferred. Working 45 hours weekly, with 1 in 4 Saturdays, the position offers 22–25 days of holiday plus statutory holidays and pension benefits.