Automotive Service Advisor - Customer Experience Pro

The Best Connection Group; Worthing; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Best Connection Group is seeking an experienced Service Advisor for a busy automotive dealership. You will be the first point of contact, delivering an exceptional customer journey from booking through to vehicle collection, and liaising between customers and the workshop to ensure high-quality service and repairs.

Responsibilities include greeting customers, managing service bookings, recording requirements, updating on progress, and preparing estimates and invoices.

Qualifications

• Experience as a Service Advisor in the automotive industry is preferred.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to work efficiently in a fast-paced dealership or workshop environment.
• Computer literacy; experience using dealer management systems is beneficial.
• Professional and confident telephone manner.
• Ability to build rapport with customers and colleagues alike.

Responsibilities

• Greeting customers and providing a professional, friendly service at all times.
• Managing vehicle service and repair bookings.
• Accurately recording customer concerns and vehicle requirements.
• Liaising with workshop technicians regarding vehicle progress and repair updates.
• Keeping customers informed throughout the service process.
• Preparing estimates, quotations, and invoices.
• Upselling additional products and services where appropriate.
• Managing warranty and service plan claims.
• Ensuring all documentation is completed accurately and in line with company procedures.
• Handling customer queries and resolving any issues promptly and professionally.
• Maintaining strong relationships with both new and existing customers.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Telephone manner

Rapport building

Tools

Dealer management system

Job description

The Best Connection Group is seeking an experienced Service Advisor for a busy automotive dealership. You will be the first point of contact, delivering an exceptional customer journey from booking through to vehicle collection, and liaising between customers and the workshop to ensure high-quality service and repairs.

Responsibilities include greeting customers, managing service bookings, recording requirements, updating on progress, and preparing estimates and invoices.