Vehicle Service Concierge & Customer Experience

Group 1 Automotive, Inc.; Worthing; On-site; GBP 18,000 - 23,000; Full time

Job summary

Group 1 Automotive, Inc. in Worthing is seeking a friendly Customer Service Advisor to meet and greet customers, book vehicles into the workshop, and liaise with technicians to ensure on-time completion.

You will provide exceptional service, arrange onward travel, update customers during their service, and help maintain relationships. Ongoing training and upselling opportunities are available.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Job description

Group 1 Automotive, Inc. in Worthing is seeking a friendly Customer Service Advisor to meet and greet customers, book vehicles into the workshop, and liaise with technicians to ensure on-time completion.

You will provide exceptional service, arrange onward travel, update customers during their service, and help maintain relationships. Ongoing training and upselling opportunities are available.