Automotive Service Advisor | Customer-Focused & Rewarding

One to One Personnel Limited; Basildon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

24 days leave

Leave carryover

Life Assurance

Duvet Day

Pension 5%

Private Medical Insurance

Bonus & incentives

Monthly recognition awards

Job summary

One to One Personnel Limited is seeking an Automotive Service Advisor in Farnborough to oversee service reception activities and deliver exceptional customer service. You will manage bookings, liaise with customers, and support workshop operations to keep the service flow smooth and efficient.

Ideal candidates will combine motor vehicle knowledge with strong communication skills, a proactive mindset, and the ability to work within a busy team while maintaining high standards of service delivery

Qualifications

• Excellent organisational skills
• Technical awareness to provide basic advice and estimates
• Focus on customer needs and satisfaction with high standards
• Ability to work as a team in a busy department

Responsibilities

• Control and maximise service and repair bookings with courteous, efficient customer handling
• Support and maintain customer service schedules, MOT and licence requirements
• Audit work orders and service documentation for accuracy and compliance
• Ensure service and inspection documentation are completed and procedures followed
• Assist in maintaining daily flow of quality job cards to administration for costing/invoicing
• Ensure health and safety and safe work practices at all times
• Issue sublet order numbers to specialists and arrange planned works
• Respond to phone and walk-in enquiries with proper greetings
• Update DMS marketing records for existing or new customers
• Raise job cards for each vehicle with complete supporting documentation
• Promote other services and products to customers
• Liaise with service advisors, parts staff and workshop controller

Skills

Organisational skills

Technical awareness

Customer service

Team player

Self-management

Job description

One to One Personnel Limited is seeking an Automotive Service Advisor in Farnborough to oversee service reception activities and deliver exceptional customer service. You will manage bookings, liaise with customers, and support workshop operations to keep the service flow smooth and efficient.

Ideal candidates will combine motor vehicle knowledge with strong communication skills, a proactive mindset, and the ability to work within a busy team while maintaining high standards of service delivery