Automotive Service Advisor | Customer-Centric & Growth

W R Davies Group; Llandudno Junction; Remote; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Company pension

Job summary

W R Davies is seeking an experienced Service Advisor to join our dealership team. This customer-facing role is the first point of contact for new and existing customers, requiring a warm, professional welcome in person or on the phone and a high standard of service.

You will plan and coordinate service activity, build rapport, present accurate estimates, and guide customers to the right products and services.

Qualifications

• Experience in a customer-focused role or in the motor trade.
• Franchised dealership experience preferred.
• Able to operate IT systems and office software.

Responsibilities

• Talk and listen to customers to build rapport and understand service/repair requirements.
• Provide accurate estimates for servicing and repairs.
• Ensure bookings/workflow meet customer needs and workshop capacity.
• Suggest additional products and services where appropriate.

Skills

Customer service

IT literacy

Pinnacle knowledge

Franchise experience

Tools

Pinnacle

Microsoft Office

Job description

W R Davies is seeking an experienced Service Advisor to join our dealership team. This customer-facing role is the first point of contact for new and existing customers, requiring a warm, professional welcome in person or on the phone and a high standard of service.

You will plan and coordinate service activity, build rapport, present accurate estimates, and guide customers to the right products and services.