Automotive Service Advisor – Customer Experience & Growth

Steven Eagell Group; Ashford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Off

Car Benefit Scheme

Staff discounts

Training opportunities

Job summary

Steven Eagell Group seeks a Service Advisor at Toyota Ashford to deliver outstanding aftersales support and manage the service journey end-to-end. You will build strong customer relationships, provide clear explanations, and identify opportunities to promote genuine parts and services.

The role requires a valid UK driving licence, excellent communication skills, and the ability to thrive in a fast-paced environment. On-site with a competitive package including benefits.

Qualifications

• Proven customer service experience, preferably in automotive or retail environments.
• Excellent communication skills and ability to explain complex information clearly.
• Full UK driving license.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport to understand needs.
• Manage the service journey end-to-end, from appointment setting to release of vehicles.
• Provide accurate estimates, schedule work, and coordinate with workshop colleagues to ensure a smooth service experience.
• Identify additional sales opportunities for genuine parts and services and follow up with customers.

Skills

Customer service

Job description

Steven Eagell Group seeks a Service Advisor at Toyota Ashford to deliver outstanding aftersales support and manage the service journey end-to-end. You will build strong customer relationships, provide clear explanations, and identify opportunities to promote genuine parts and services.

The role requires a valid UK driving licence, excellent communication skills, and the ability to thrive in a fast-paced environment. On-site with a competitive package including benefits.