Service Advisor - Automotive

Steven Eagell Group; Ashford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Off

Car Benefit Scheme

Staff discounts

Training opportunities

Job summary

Steven Eagell Group seeks a Service Advisor at Toyota Ashford to deliver outstanding aftersales support and manage the service journey end-to-end. You will build strong customer relationships, provide clear explanations, and identify opportunities to promote genuine parts and services.

The role requires a valid UK driving licence, excellent communication skills, and the ability to thrive in a fast-paced environment. On-site with a competitive package including benefits.

Qualifications

• Proven customer service experience, preferably in automotive or retail environments.
• Excellent communication skills and ability to explain complex information clearly.
• Full UK driving license.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport to understand needs.
• Manage the service journey end-to-end, from appointment setting to release of vehicles.
• Provide accurate estimates, schedule work, and coordinate with workshop colleagues to ensure a smooth service experience.
• Identify additional sales opportunities for genuine parts and services and follow up with customers.

Skills

Customer service

Job description

## Service Advisor - AutomotiveApply: Toyota Ashford: Full time: Posted 2 Days Ago: End Date: September 30, 2026 (11 days left to apply): JR100442**Salary:** from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE**Must Have**: A Full UK Driving License## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Service Advisor:**Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.**What we are looking for in a Service Advisor:*** A proven high level of customer service skills, and enjoyment in working with the people.* Previous experience of working in customer service, preferably in an automotive setting but not essential* Strong communication skills and the ability to explain complex matters in understandable terms.* Able to take initiative and ownership of issues with a proactive can-do attitude.* Able to multi-task and switch between tasks whilst remaining organised.* A team player who offers help and support to others.* Willingness to learn and keep up to date with product and technical information.* Thrives in a high-pressured environment.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health