Automotive Service Advisor – Customer Experience Champion

Group 1 Automotive; Stony Stratford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive group is seeking a Service Advisor to join their team in Stony Stratford. You will be the primary contact for customers, ensuring they receive exceptional service during vehicle maintenance and repairs. The ideal candidate will possess strong communication skills and experience in customer service. As part of a supportive environment, you will get the opportunity to develop your career while enjoying various perks, including flexible working and a comprehensive benefits package.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Wellbeing support

24/7 access to healthcare professionals

Paid day for volunteering

Company share purchase plan

Training and development opportunities

Qualifications

• Exceptional communication skills to engage effectively with customers.
• Proven experience in delivering top-notch customer service.
• Ability to identify customer needs and opportunities for upselling.
• Strong time management skills and capability to handle pressure.
• Experience working in target-driven roles and achieving goals.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers informed about vehicle repairs.
• Maintain comprehensive product knowledge through training.
• Promote additional services based on recommendations.
• Schedule vehicles accurately for appointments.
• Confirm bookings and address preliminary questions.
• Maintain up-to-date customer records.

Skills

Excellent communication skills

Exceptional customer service experience

Ability to identify customer needs

Time management skills

Experience in target driven roles

Valid UK driving licence

Job description

A leading automotive group is seeking a Service Advisor to join their team in Stony Stratford. You will be the primary contact for customers, ensuring they receive exceptional service during vehicle maintenance and repairs. The ideal candidate will possess strong communication skills and experience in customer service. As part of a supportive environment, you will get the opportunity to develop your career while enjoying various perks, including flexible working and a comprehensive benefits package.